Fill out this form for a FREE and prompt case evaluation. . Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. Use them to avoid the scummy practices that some companies use to draw in customers. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Himbergers case is about more than a company that tries to keep your money. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. But all was not lost, according to Vivid Seats. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. These Sales Terms govern your use of Vivid, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. A full-service national event ticket marketplace. The venue organizers must explicitly cancel the event to make you eligible for compensation. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. All rights reserved. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. Can Anyone Predict Whos Going to Win Best Supporting Actress? Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. Theres also a 100% Buyer Guarantee that looks oh-so-good. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. Accordingly, you consent to injunctive or other equitable relief for such violations. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. Himberger is unhappy with that resolution. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). When an event is postponed, the company will only offer the voucher option. Information about Covid-19 Vivid Seats is closely monitoring They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). To stay up-to-date on the events status, monitor the venues website from time to time. . Livid With VividHow To Demand a Vivid Seats Refund. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. But whats this $452 bill? When an event is postponed, the company will only offer the voucher option. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). We will not be opening our Texas theaters this weekend, they tweeted. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. What should I do? We are dedicated to making sure every customer is satisfied. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. This offer is not eligible for promo codes. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. 2023 Vivid Seats LLC. Can I exchange my tickets for a different quantity, or for tickets to another date or event. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. Did the company have to return Himbergers money? This email will be used to sign into all New York sites. Our help is free. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. E-tickets Within a few minutes of placing your order. But he couldnt get through to anyone at Vivid Seats. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. Thats over 18 months after we bought the tickets, he says. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. Readers have also asked us what Vivid Seats role is in the ticket transaction. You agree not to use or permit anyone to use information provided through for any unlawful or unauthorized purpose. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. Upon seller confirmation, your method of payment will be charged. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: Email Delivery . You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). Douglas Himberger would really like to know. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. (Weve published them since then; here are the executive contacts for Vivid Seats.). If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. If your event has been postponed, tickets will be valid for the new date. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, Can Vivid Seats purchase my tickets from me instead? You can begin t Can I cancel an order Ive already placed? *Sorry, there was a problem signing you up. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. Can I get a refund for my Marriott Vacation Club Points? All orders are subject to ticket availability. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. . Walt Disney World Resort in Florida will remain closed until further notice. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Taking legal action such as filing civil or criminal charges or seeking an injunction. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). . Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. For more information, see the settlement website. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Shipped Arrive in 1-3 business days from placing the order. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. We help fans get to more games, enjoy more laughs, and rock out at more shows. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. Were always here to help. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. I purchased tickets to an event that has been canceled due to the coronavirus. Grounds Admission Pass/Grounds Pass. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. To stay up-to-date on the events status, monitor the venues website from time to time. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. The total price was $1405.95. Unfortunately, no. See all 28 articles. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. Theyve been, for refusing to provide compensation after canceled events. Its been eight months. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. The best musical instrument is a love triangle. Badge. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. All sales are final. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. Denying access to the Vivid Seats Marketplace. Do Vivid Seats Offer Refunds for Postponed Events? On December 13, 2022, I received the tickets from Vivid. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. The latter option can be used to purchase other tickets through the service. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. Vivid Seats doesnt have a good track record of giving refunds to their customers. Under these circumstances, I think a credit card dispute is absolutely fine. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Vivid Seats respects the intellectual property of others, and we ask you to do the same. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. Will I receive compensation if my event is rained out, postponed, or rescheduled? Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Authorization Form . IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Credits expire on December 31, 2022. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. View Privacy Policy. Box Office . According to court documents, the claim submission deadline has passed. For details of what the credits or cash payments will or will not include, see the Notice at However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Email our customer service team, and well get back to you! State arbitration laws do not govern in any respect. We list the names, numbers, and email addresses of the Discover executives on this site. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. Himbergers problem was preventable. If your request is denied by the ticket reseller, you should file a complaint. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Become a subscriber to support our journalists. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. It wasnt much of a dispute resolution. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. What do I do if my event is cancelled? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. pwc deal analytics interview,
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